Do you ship internationally?
Yes, we ship worldwide. Please note that some international shipments may be eligible for additional custom fees and taxes. Any additional charge will be the buyer’s responsibility.
How long will my order take to arrive?
We are committed to ship your order as soon as possible. Please allow 3-4 days to process your order.
Approximate transit times are:
Spain - 2-5 business days
Europe - 5-15 business days
USA - 10-25 business days
Rest of world - 10-30 business days
We do offer 24 hour express delivery. Please see our shipping guideline for more information.
Can I pay with using my credit or debit card?
Yes. You may place your order via Paypal ( No paypal account required ) or via our secure credit card payment software.
I'd like to send my order as a gift, can you do gift wrapping?
All orders are packaged in our signature logo boxes, gift ready!
Where is my order?
You will receive a confirmation email with your tracking number as soon as your order is dispatched. You will be able to track your order online. If you are having issues with tracking please contact our customer care at firstname.lastname@example.org
What is your return policy?
We do not accept returns except when the items were delivered in bad condition or with any manufacturing flaws.
If you received a faulty item, please contact us immediately.
Can I exchange my item?
Exchanges are accepted under the following cases:
- I received my order in bad condition
- I got my size wrong and I’d like to change sizes
- The product is not what I expected and I’d like to exchange it for another one
In all cases, all products up for an exchange need to be in perfect condition and with no evident signs of usage, or else we will not be able to proceed with an exchange. It is your responsibility to provide with the right packaging to make sure all items arrive at our facilities in perfect conditions.
- In order to ask for an exchange, contact us at email@example.com
Is your jewellery waterproof?
Our jewellery is crafted of high quality .925 sterling silver and 18k gold plated .925 sterling silver. To prolong the life of the plating we strongly suggest to NOT shower, swim, excerice etc.. with your jewellery on. Contact with water, perfumes, lotions might cause the parting to wear off. For more information and care tips please visit our Jewley Care tips page.